Shipping
We offer shipping to all provinces and cities in South Africa. We ship during weekdays (Mondays to Fridays) and only during normal business hours (08:00 – 18:00). Orders are shipped via a courier service and may take 2 – 3 business days to be delivered, subject to availability. Any orders placed outside business hours or on weekends will be processed on the following working day. Kindly ensure that your shipping / delivery address is correct.
For more information, fill in our contact form and we’ll get back to you.

Local Service Level Cost
0.00 – 2.00kg Courier Door to Door Delivery – Economy R40.00
2.01 – 5.00kg Courier Door to Door Delivery – Economy R50.00
5.01 – 10.00kg Courier Door to Door Delivery – Economy R60.00
Main Center Service Level Cost
0.00 – 2.00kg Courier Door to Door Delivery – Economy R60.00
2.01 – 5.00kg Courier Door to Door Delivery – Economy R70.00
5.01 – 10.00kg Courier Door to Door Delivery – Economy R80.00
Regional (default for South Africa) Service Level Cost
0.00 – 2.00kg Courier Door to Door Delivery – Economy R80.00
2.01 – 5.00kg Courier Door to Door Delivery – Economy R90.00
5.01 – 10.00kg Courier Door to Door Delivery – Economy R100.00

Returns

Orders will not be processed if payment has not been received from the customer.

Broken or otherwise damaged products must be reported to Sebamed South Africa within one business day of receiving the products. Sebamed South Africa will then arrange for replacement products to be delivered to you. Refunds may be paid upon request from the customer for broken / damaged products.

Orders may be returned within 7 working days for a full refund. Returns will be processed at the customer’s own expense (including courier delivery) and may be rejected if the product has been opened or damaged after initial delivery; all returned products will be thoroughly inspected before the return is accepted by Sebamed South Africa to ensure full compliance with the above stated terms by the customer. Products that were used or damaged after delivery will NOT be refunded.

Returns will be processed as soon as they have been received by Sebamed South Africa and customers can expect an email notification if the product will be refunded or replaced.

If the wrong product has been delivered to the customer, the customer must contact Sebamed South Africa within one business day to arrange for the delivery to be corrected. The exchange will not be processed if the customer has used or damaged the incorrectly delivered item.