Sebamed FAQs

Sebamed is built on one core principle: healthy skin starts with the right pH.

All Sebamed products are formulated at pH 5.5, which is the natural pH of healthy skin. This helps support and protect the skin’s acid mantle – its natural barrier against dryness, irritation, and harmful bacteria.

Sebamed is rooted in medical skincare science, combining:

• Dermatologist-developed formulations
• High-quality ingredients with proven efficacy
• Extensive clinical testing

This science-first approach ensures high skin tolerance, especially for sensitive or problematic skin.

Yes –  Sebamed is specifically designed for sensitive and problematic skin and is widely recognised as a specialist in sensitive skin care.

All products are formulated to:

• Support the skin’s natural barrier
• Avoid irritation
• Maintain optimal skin balance

pH 5.5 means slightly acidic and corresponds to the skin’s natural acid mantle. If the skin is cleansed and cared for with products that have this pH, this supports the protective function against dehydration as well as irritants and pollutants. pH 5.5 also stabilises the healthy balance of the skin microbiome. In combination with particularly well-tolerated moisturising ingredients, sebamed effectively protects skin health, as proven by over 400 scientific studies.

Yes – every Sebamed product is clinically and dermatologically tested.

The brand follows a strict “quality through research” philosophy, with:

• Over 400 dermatological-clinical studies confirming efficacy and tolerability
• Testing focused specifically on sensitive and problematic skin
• Continuous collaboration with dermatologists and scientific experts

Sebamed products are suitable for problematic and sensitive skin conditions, including acne and eczema-prone skin.

The formulations are designed to:

• Support the skin’s natural healing processes
• Maintain the acid mantle
• Reduce irritation and dryness

Many products are also used as supportive care alongside dermatological treatments, helping to improve overall skin condition and comfort.

Yes – Sebamed has dedicated ranges for baby and children’s skin, which is naturally more delicate and sensitive.

Baby skin:

• Has a weaker protective barrier
• Loses moisture more easily
• Is more prone to irritation

Sebapharma states that Sebamed products are developed without animal testing and are clinically and dermatologically tested under ethical standards. The manufacturer also requires its raw-material suppliers to confirm compliance with the relevant EU Cosmetics Regulation.

Soap is not acidic, but forms an alkaline solution (pH 8 – 12), which attacks and weakens the skin’s natural protective layer. This increases the risk of the skin drying out and causing unpleasant skin reactions or damage.

Detergents that are too aggressive and contain soap attack the skin’s protective layer and therefore promote dehydration. Mild, soap-free shower products with pH 5.5 maintain the skin’s moisture balance and barrier function – for skin that feels good after showering.

Trinity Pharma accepts secure online payments through PayFast for orders placed on sebamed.co.za.

This includes:

• Credit & Debit Cards (Visa, Mastercard)
• Instant EFT (Ozow, major SA banks)
• Apple Pay & other supported methods

All payments are processed securely through PayFast, one of South Africa’s most trusted payment gateways.

We process orders quickly to ensure fast delivery, so please double-check your details before completing your purchase.

If you have made an error, contact Trinity Pharma as soon as possible and the team will assist where fulfilment status allows. If an order has already been dispatched, the published Refund & Returns Policy applies, including the seven-day cooling-off right for eligible unopened products.

You’ll receive an order confirmation email once your payment is successful.

If you don’t receive an email within a few minutes, please check your spam folder or contact our support team.

Trinity Pharma currently delivers orders placed on sebamed.co.za to addresses throughout South Africa.

Delivery typically takes 2–5 working days within South Africa.

Delivery times may vary slightly depending on your location, especially for outlying areas.

Shipping costs are calculated at checkout based on your location.

Yes – all orders can be tracked.

Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery in real time.

If your delivery is delayed, please contact us and we’ll assist right away.

We work with The Courier Guy to ensure reliable delivery, but if anything unexpected happens, our team will step in and help resolve it as quickly as possible.