Privacy Policy

Last Updated: 06 May 2026

Welcome to the website of Sebamed South Africa, operated by Trinity Pharma (Pty) Ltd (“Sebamed”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with https://sebamed.co.za.

1. Who We Are

This website is operated by:

Trinity Pharma (Pty) Ltd
3 Gwen Lane, Fourth Floor
Sandton, 2031
South Africa
Phone: +27 (0) 10 594 5610
Email: sebamed@trinitypharma.co.za

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Name and surname
  • Email address
  • Phone number
  • Delivery and billing addresses
  • Account login details
  • Purchase history
  • Product preferences
  • Information submitted through contact forms, newsletters, competitions, or surveys

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website addresses
  • Cookie and analytics data

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full payment card details on our servers.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and service communications
  • Improve our website, products, and services
  • Personalise your shopping experience
  • Send marketing communications where you have consented
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory obligations
4. Legal Basis for Processing

We process your personal information:

  • With your consent
  • To fulfil contractual obligations
  • To comply with legal obligations
  • For legitimate business interests, provided your rights are protected
5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

  • Remember your preferences
  • Maintain secure login sessions
  • Analyse website performance
  • Measure marketing effectiveness
  • Enable shopping cart functionality

You may disable cookies in your browser settings, although some website features may not function correctly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you:

  • Product updates
  • Promotions and special offers
  • Educational skincare content
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Sharing of Personal Information

We may share your information with trusted third parties, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting providers
  • Marketing and analytics partners
  • IT and security service providers

These third parties are required to protect your information and may only use it for authorised purposes.

We may also disclose information:

  • Where required by law
  • To protect our legal rights
  • To prevent fraud or unlawful activity
8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Misuse
  • Alteration or destruction

While we take appropriate precautions, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

12. Children’s Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Trinity Pharma (Pty) Ltd
Email: sebamed@trinitypharma.co.za
Phone: +27 (0) 10 594 5610
Website: https://sebamed.co.za

15. Information Regulator

If you believe your personal information has not been processed lawfully, you may contact the Information Regulator South Africa:

Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za